Frequently Asked Questions

About Payment Methods

Q. What payment methods are available?
A. We accept credit cards, convenience store payment (prepayment), bank transfer (prepayment), Paidy, PayPay, Rakuten Pay, d払い, Merpay, and au PAY.

[Credit Card]
Accepted Cards
VISA / Mastercard / JCB / American Express
*Cards issued overseas cannot be used.
*Only cards under your own name can be used.

Payment Options
Only one-time payments are accepted.

[Convenience Store Payment (Prepayment)] (KOMOJU)
Please pay for your order at one of the following convenience stores through the payment service provider "KOMOJU".
For convenience store payments, a separate fee of 190 yen (tax included) will be charged.

Available Convenience Stores
FamilyMart, Lawson, Ministop, Daily Yamazaki, Seicomart

After completing your order, KOMOJU (domain "@komoju.com") will send an "Payment Guidance Email" containing the necessary number for convenience store payment. Please make the payment at your nearest convenience store by the payment due date.

Payment Due Date
Until 23:59:59 on the 7th day after the order date.
Example: For an order placed on June 1st, the deadline is June 8th at 23:59:59.
*The due date cannot be extended. If the deadline passes, the order will be automatically canceled.

After payment is completed, KOMOJU (domain "@komoju.com") will send an "Payment Completion Email".
Once your payment is confirmed, we will arrange for shipment.

Important Notes
・Convenience store payment cannot be used for orders with a total amount exceeding 300,000 yen (tax included).
・You cannot change the convenience store for payment after completing the order.
・You cannot change from convenience store payment to other payment methods.

Please refer to the links below for payment methods at each convenience store.
Payment methods can also be confirmed on the convenience store payment confirmation screen in the cart.

FamilyMart
Lawson
Ministop
Daily Yamazaki
Seicomart

[Bank Transfer (Prepayment)] (KOMOJU)
Please pay for your order by transferring the amount to the bank account specified by KOMOJU through the payment service provider "KOMOJU".
Bank transfer fees are to be borne by the customer.

After completing your order, KOMOJU (domain "@komoju.com") will send an "Payment Guidance Email" containing the bank account details for the transfer.

Payment Due Date
Until 23:59:59 on the 7th day after the order date.
Example: For an order placed on June 1st, the deadline is June 8th at 23:59:59.
*The due date cannot be extended. If the deadline passes, the order will be automatically canceled.

After payment is completed, KOMOJU (domain "@komoju.com") will send an "Payment Completion Email".
Once your payment is confirmed, we will arrange for shipment.

Important Notes
・Please make sure to confirm the billing amount and pay the correct amount.
・Please note that if you pay less than the billing amount, your product cannot be shipped.
・You cannot change from bank transfer to other payment methods.
・You cannot combine separate orders for payment. Please pay for each order separately.

[Paidy]
When you select this payment method during your order, you will proceed to a guidance screen. Please follow the instructions on the screen to complete the payment process.

[Merpay]
When you select this payment method during your order, you will proceed to a guidance screen. Please follow the instructions on the screen to complete the payment process.

[au PAY]
When you select this payment method during your order, you will proceed to a guidance screen. Please follow the instructions on the screen to complete the payment process.

[PayPay]
When you select this payment method during your order, you will proceed to a guidance screen. Please follow the instructions on the screen to complete the payment process.
Q. What is KOMOJU?
A. We use the payment service provider "KOMOJU" for some payment methods. If you select an applicable payment method, please proceed according to the instructions from KOMOJU or each payment service.
Q. I haven't received the "Payment Guidance Email" or "Payment Completion Email".
A. If you selected convenience store payment or bank transfer, payment guidance will be sent from "@komoju.com". If you do not receive the email, please check your spam folder, reception settings, and mailbox capacity. If you use domain-specific reception, please set your email to receive from "@komoju.com".
Q. How do I pay with Paidy, PayPay, Rakuten Pay, d払い, Merpay, or au PAY?
A. When you select one of these payment methods during your order, you will proceed to the guidance screen of each payment service. Please follow the instructions on the screen to complete the payment process. Please note that you cannot change the payment method after the order has been confirmed.
Q. Can I use PayPay or Merpay from a PC?
A. Yes. If you are using a PC, you may be directed to the payment screen of each payment app by scanning the QR code displayed on the screen with your smartphone. Please follow the instructions on the screen to proceed.
Q. Which convenience stores can I use?
A. You can pay at FamilyMart, Lawson, Ministop, Daily Yamazaki, and Seicomart. Payment methods for each convenience store can be found on KOMOJU's payment guidance screen or in the payment guidance email.
Q. What happens if the payment deadline for convenience store payment or bank transfer passes?
A. If the payment deadline passes, your order will be automatically canceled. We kindly ask you to place your order again.
Q. Can I extend the payment deadline for convenience store payment or bank transfer?
A. The payment deadline cannot be extended. The payment due date is until 23:59:59 on the 7th day after the order date. For example, if you place an order on June 1st, please make the payment by June 8th at 23:59:59.
Q. I want to transfer to the same bank account I used with KOMOJU before.
A. The bank account for transfer varies for each order number. Please refrain from reusing old bank account details.
Q. Where can I find the number required for convenience store payment?
A. It will be displayed on the order completion screen, so please take a screenshot or make a note. An "Payment Guidance Email" will also be sent, where you can also find the information.
Q. How much is the fee for convenience store payment, and who bears it?
A. The fee is a flat rate of 190 yen. The fee is to be borne by the customer.
Q. Is the page "Bank Account Information" correct when selecting bank transfer?
A. Yes, it is the correct page. Please enter the necessary information and click the "Pay ¥●●●●" button. The bank transfer details will be displayed.
Q. Where can I find the bank name and account number information for bank transfers?
A. It is written on the screen that appears after you click the "Pay ¥●●●●" button.
An email will also be sent at the same time, where you can also check the information.
Q. I accidentally transferred more than the billing amount for a bank transfer. Can I get a refund?
A. We will confirm the payment amount and refund you via bank transfer.
Please contact us via the contact form with your preferred bank account details for the refund.

Bank Name:
Branch Name:
Account Type (Savings/Checking):
Account Number:
Account Holder Name (Katakana):

Please note that any bank transfer fees for the refund will be borne by the customer.
Q. I accidentally transferred less than the billing amount for a bank transfer. What happens then?
A. Your ordered products will not be shipped until the full amount is received. You will receive an email notifying you of the "insufficient payment". Please pay the remaining balance to the specified account within the payment due date. Please note that any bank transfer fees for this will also be borne by the customer.
Q. Who bears the bank transfer fees for bank transfers?
A. Bank transfer fees are to be borne by the customer.
Q. Can I make a bank transfer for the combined amount of separate order numbers?
A. Please make payments for each order number separately. If you combine payments, it will take longer to confirm your payment.